holddear.app

HoldDear.app

Privacy policy

Last Updated: October 22, 2024

1. Introduction

Welcome to HoldDear.app ("we," "our," "us," or "Company"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI avatar service and website (the "Service").

2. Data Collection

2.1 Information You Provide

We collect the following information directly from you:

  • Name

  • Gender

  • Age

  • Email address

  • Responses to our website's quiz

  • Payment information (processed securely through our payment processors)

2.2 Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Service:

  • Cookies and similar tracking technologies

  • Usage data and analytics prior to purchase

2.3 Conversation Privacy

  • We do not record or store conversations between users and AI avatars

  • Conversations are private and not accessible by us

  • Conversation data is processed in real-time only

3. Use of Your Information

3.1 Business Purposes

We may use your information for various business purposes, including:

  • Providing and maintaining our Service

  • Improving user experience

  • Processing payments and subscriptions

  • Responding to support requests

  • Preventing fraudulent activities

  • Complying with legal obligations

  • Analyzing usage patterns and trends

  • Developing new features and services

3.2 Analytics

  • We perform analytics only until product purchase

  • Post-purchase user behavior is not analyzed

  • Analytics are used to improve service functionality and user experience

4. Disclosure of Your Information

4.1 Third-Party Service Providers

We share your information with:

  • Google Cloud (infrastructure)

  • OpenAI (AI services)

  • Google Analytics (analytics)

  • Meta (analytics)

4.2 Additional Disclosures

We reserve the right to:

  • Share data with additional third parties without further notification when needed

  • Transfer data between the US and EU as necessary

  • Disclose information to law enforcement when legally required

  • Share information in connection with a business transaction (e.g., merger, acquisition)

5. User Rights and Control

5.1 Accessing Your Data

You can access your personal data:

  • Directly through the Service interface

  • By contacting support@holddear.app

5.2 Data Deletion

To request deletion of your data:

  • Contact support@holddear.app

  • We will process your request in a timely manner

  • Account deletion requests will remove all associated personal information

5.3 Data Retention

  • We retain user data for 180 days after subscription cancellation

  • After this period, data is automatically deleted

  • Certain information may be retained longer if required by law

6. Protection of Children

6.1 Age Verification

  • We verify user age through our website's quiz

  • Users must confirm they are 18 or older

  • We do not knowingly collect information from users under 18

6.2 Underage Users

If we discover a user is under 18:

  • Access to the Service will be immediately terminated

  • All collected data will be deleted

  • No refunds will be provided for any purchases made

7. Security Measures

7.1 Data Protection

We implement appropriate technical and organizational measures to maintain the safety of your personal information, including:

  • Industry-standard encryption protocols

  • Secure server infrastructure

  • Regular security assessments

  • Access control systems

  • Monitoring and logging systems

7.2 Data Breaches

In the event of a data breach:

  • We will assess the scope and impact

  • Notify affected users as required by law

  • Take immediate steps to prevent further unauthorized access

  • Cooperate with relevant authorities

7.3 Data Protection Officer

For privacy-related concerns:

  • Contact our Data Protection Officer at support@holddear.app

  • Response within 7 working days

  • Assistance with privacy-related requests and questions

8. Cookie Policy

8.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better website experience by enabling certain features and collecting usage information. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them).

8.2 Cookies We Use

We use two primary types of cookies on our Service:

8.2.1 Essential Service Cookies

  • Type: First-party cookies

  • Purpose: These cookies are necessary for the website to function properly and cannot be switched off in our systems

  • Duration: Session-based

8.2.2 Analytics and Advertising Cookies

Google Analytics Cookies:

  • _ga: Used to distinguish users

  • Duration: 2 years

  • Purpose: Analytics and user tracking

  • _gid: Used to distinguish users

  • Duration: 24 hours

  • Purpose: Analytics and user tracking

  • _gat: Used to throttle request rate

  • Duration: 1 minute

  • Purpose: Performance

Meta Pixel Cookies:

  • _fbp: Used to deliver, measure and improve ads

  • Duration: 3 months

  • Purpose: Advertising and tracking

  • fr: Used for Facebook advertising

  • Duration: 3 months

  • Purpose: Advertising and tracking

8.3 Cookie Management

You can control and/or delete cookies as you wish. You can:

  • Delete all cookies that are already on your computer

  • Set most browsers to prevent cookies from being placed on your device

  • Configure your browser settings to accept or decline different types of cookies

Please note that if you disable or refuse cookies, some parts of the Service may become inaccessible or not function properly.

8.4 How to Manage Cookies

You can manage cookies through your browser settings. Here's how to do it in common browsers:

  • Chrome: Settings > Privacy and security > Cookies and other site data

  • Firefox: Options > Privacy & Security > Cookies and Site Data

  • Safari: Preferences > Privacy > Cookies and website data

  • Edge: Settings > Cookies and site permissions > Cookies and site data

8.5 Updates to Cookie Usage

We may update our use of cookies from time to time. Any changes will be reflected in this Cookie Policy, and significant changes will be notified to users as outlined in Section 11 of this Privacy Policy.

9. Marketing Communications

9.1 Marketing Emails

  • We may send marketing communications to users

  • Emails will include relevant Service updates and offers

  • We maintain the right to use data for targeted advertising in the future

9.2 Opting Out

You can opt out of marketing communications by:

  • Using the unsubscribe link in marketing emails

  • Contacting support@holddear.app

  • Your request will be processed within 10 business days

10. International Data Transfers

10.1 Data Location

  • We maintain servers in both the US and EU

  • Your information may be processed in either location

  • We reserve the right to transfer data between these locations

10.2 Transfer Safeguards

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses

  • Appropriate security measures

  • Compliance with applicable data protection laws

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page

  • Sending an email to users when material changes are made

  • Updating the "Last Updated" date at the top of this policy

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: